1 Do you know the clinic's full registered name, not just its brand?
Websites often use a brand name. The Ministry of Health register and your contract use the facility's official title, and the facility may be run by a company with another name.
How to find out: Ask for the facility's official name and its authorisation number, then look it up in the Clinimora clinic directory.
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2 Are you talking to the clinic itself, or to an agency or coordinator?
A coordinator can be helpful. But the company that sells you the package may not be the one that treats you or the one that receives your money.
How to find out: Ask in writing which company issues the invoice and which facility performs the treatment.
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3 Do you know the name of the person who will actually treat you?
The doctor in the adverts is not always the person who performs the procedure, and parts of a treatment may be done by someone else.
How to find out: Ask for the full name of the treating dentist or surgeon, and who else will carry out parts of the treatment.
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4 Can that person's role or specialty be checked in a public record?
A title on a website and a registered specialty are different things. Not finding a name in one search does not mean the person cannot practise, but it is a question to ask.
How to find out: Ask for their diploma and registration details, and compare the name with the doctors listed on the facility's record in the directory.
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5 Does the written quote name the procedure and the materials?
The implant system, the crown material, the number of grafts or the type of anaesthesia change both the result and the price.
How to find out: Ask for an itemised written plan, tooth by tooth or area by area, with the brand or type of every material.
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6 Is it clear where, and by whom, the treatment will take place?
The address in the quote should be the facility whose record you checked. A second site or a partner practice is a different facility with its own record.
How to find out: Ask for the treatment address and check it against the facility's record.
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7 Have the risks and alternatives been discussed with a qualified clinician who assessed you?
A plan made from photos alone is not an examination. Only a clinician who has assessed you can explain what could go wrong in your case and what else could be done.
How to find out: Ask who assessed your X-rays or scans, and what the alternatives to the proposed treatment are.
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8 Is aftercare written down: who to contact, for how long and at whose cost?
Problems can appear after you are home. A spoken promise is hard to rely on from abroad.
How to find out: Ask for the guarantee and the complication contact in writing, including what happens if you need treatment at home.
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9 Do you understand the deposit, cancellation and change terms?
Who receives the deposit, and when it would be returned, is a question for the written terms rather than for a sales conversation.
How to find out: Ask for the payment terms in writing and check that the payee is the company named on your invoice.
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10 Can the photos, reviews and results be checked independently?
Reviews and before-and-after photos show what the clinic chooses to show. They do not prove who treated whom, or where.
How to find out: Ask whether the photos show patients treated by your clinician at this facility, and read reviews for detail rather than stars.
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Your note (stays on this device)
Questions to send the clinic
Every row you marked “not known” or “ask the clinic”, as a question you can send in writing. Keep the written answers: they are what you can rely on later.