I have a quote from a Turkish clinic: what should I check?

The quote is in your inbox. The figure may look fair, the message friendly and the deadline close. Before you answer, spend an evening on it in a set order: who sent it, who is behind the plan, what it leaves out and what you want in writing.

Who sent it, and who gets the money?

Find the legal name of the company on the quote, or on the payment details if the quote does not carry one. Then look at the sender: a clinic, a coordinator working for a clinic, or an agency that sells treatment abroad as a package. They are different parties with different obligations.

Search the facility's name in the register search and compare the authorisation number and the operating company with the name on the quote. Under the 2025 regulation an agency needs its own authorisation, separate from the clinic's. We have not found a public list of authorised agencies, so ask any agency for its document. Documents to ask a clinic for lists what to request and what each one proves.

Who will treat you?

A quote with no clinician's name is a price for a service, not for a person. Ask for the full name, title and branch of whoever will carry out the treatment, and what each person will do at each stage. How to verify the clinician explains what you can check and what you cannot.

Then ask how the plan was made. If it came from photographs, a scan or a questionnaire, it is a provisional plan. Ask whether the price changes if an examination in Türkiye leads to a different plan, and what you would owe if you decided not to go ahead at that point.

What is in the quote, and what is not?

Read for the lines, not the total. What a treatment quote should include goes through the lines; the ones that most often decide whether two quotes are comparable are these.

• The treatment, listed by item, with the number of visits and the days you must stay.
• The materials or devices, named by type and make rather than "premium".
• Anaesthesia, medicines, imaging and laboratory work: included or charged separately.
• Hotel, transfers and interpreting: included, and for how many nights.
• Follow-up in Türkiye and what happens if something needs redoing.
• Exclusions, written down.

A single package figure with no lines tells you the total and nothing else. The invoice you receive afterwards has to be itemised under the health-tourism regulation, so an itemised quote beforehand is a fair thing to ask for.

What happens after you fly home?

The quote may be silent here, and silence is where costs and disputes start. Ask for a named contact for complications and not a general helpline, what follow-up is included, who pays for remedial work and for travel back if it is needed, and what the clinic's complication cover includes. Under the regulation a facility is responsible for the health service it provides, complications included, but the text does not set the practical terms, so get them in writing.

Is anyone pushing you?

Note any deadline, any "last slots" message and any discount that disappears when you stop replying. None of these is proof of anything, and a clinic can have a real waiting list. But a request for a deposit before you have seen a plan, a named clinician and the terms is a reason to slow down. Ask what the deposit secures and what happens to it if you cancel, if the clinic moves the date or if the plan changes after examination.

What should you send back?

One written message, with the gaps as numbered questions, in the clinic's own channel so it is kept. For example:

1. The legal name of the company and the authorisation number of the facility.
2. The full name, title and branch of the clinician who will treat me, and who does what.
3. How the plan was made, and what changes in the price if it changes after an examination.
4. The quote itemised, with materials named and exclusions listed.
5. The deposit terms, and the cancellation terms for each case, as a document.
6. The aftercare contact, the follow-up included and who pays for remedial work.

How the clinic answers is information in itself. Answers that are specific, written and consistent with the register are what you are looking for. Vague answers, or answers that arrive only by voice message, are not an answer. If you hold two or three quotes, how to compare three clinics shows how to set them side by side. When you are close to paying, the final checklist before a deposit is the last pass.

What does an investigation add?

You can ask all of the questions above yourself. What takes time is checking the answers against the official record and noticing where they disagree. A Clinic Investigation does that for one named clinic and reports what was established, what was not and what to ask next. It does not assess the treatment plan or clinical quality, and it cannot negotiate a price. Clinics cannot pay Clinimora for anything.

Copyable checklist

1. Sender: clinic, coordinator or agency identified; company name noted
2. Register: authorisation number found and matched to the company
3. Agency: if one is involved, its own authorisation requested
4. Clinician: a named person, title, branch and role at each stage
5. Plan: how it was made; what changes after an examination
6. Scope: itemised, materials named, stays and visits counted
7. Exclusions: written down
8. Aftercare: a named contact, follow-up included, who pays remedial work
9. Deposit: what it secures and the cancellation terms for each case
10. Pressure: any deadline noted and questioned in writing